Welcome to Executive Home Tech Support

NDAs

Of course, we will keep any information private however, we will happily sign any NDAs that you require to be satisfied.

No Resolution Fee

With our retainer fees, we will not charge for any resolutions of any issues, just our time (£35 per hour + travel).

Discounts for no usage

We understand that you might not need us all the time. So, therefore, if at the end of the quarter you have not used us then we will apply a discount on your bill.

Annual Home Visits

We offer a service, once a year, to come to your property (the UK Only, anywhere else is extra costs). We will look at your home setup, and document to allow us to provide better remote support when needed. Here we can discuss plans/requirements you have and resolve any outstanding issues.

Backups

We will assist with any backups and make recommendations for you. We are NOT responsible for any data loss. We will check that backups are taken regularly on our monthly checks.

Household Support

With this service, we can offer the same technical support to your immediate family. This does count towards your free support hours and fees.

Monthly Computer Checks

With this service, we will remotely connect to all your PCs/Macs via TeamViewer and make sure that all updates have been applied and that any backups are done. 

Remote Support

Our main service is remote support and we do this via TeamViewer. If we need to visit the site for any reason, outside your annual check, then we will charge travel expenses and an hourly rate of £35.

Project Consulting

Moving House? We can offer a service where we assist you with technical set-up and get you in touch with the right people to complete any additional work you require.

Hardware Purchases and Vendor Interaction

With our highest service, we will take the hassle out of purchasing the kit, obviously recharged via us and we will also deal with any vendor and troubleshoot any issues with them as required.

Performance Monitoring

We can install a remote performance monitor application on your devices. This will only provide performance information on the device, we will then alert you if we see anything that can be action to maintain the performance or recommend refreshing of hardware.